I critically observe, identify obstacles, needs and concerns. Empathy is the key to understand where design can have an added value. It is a work of deconstruction and reorganisation.
And I love it!
Premium web service for mobile phone repairs.
Main tasks analysis (As-is), Workshop faciliation, User research, Ideas & concepts generation
Stakeholders map, Personas, Customer journeys, Service Design blue print.
Service Designer, User experience Designer, Product Owner. Interface between Client and Design team.