User experience

I critically observe, identify obstacles, needs and concerns. Empathy is the key to understand where design can have an added value. It is a work of deconstruction and reorganisation.
And I love it!

Project

Premium web service for mobile phone repairs.

Activities

Main tasks analysis (As-is), Workshop faciliation, User research, Ideas & concepts generation

Deliverables

Stakeholders map, Personas, Customer journeys, Service Design blue print.

My Role

Service Designer, User experience Designer, Product Owner. Interface between Client and Design team.

www

Dr.Mobile Website

Know more

Redesign & improved UX for Dr.Mobile, Nascom Blogpost.

UX Persona mobile repair
UX Customer journey
UX Service Design blueprint
Homepage UX to graphic design
RWD Desktop and Mobile graphic design

More on my design process


information architecture
context mapping & scenario
wireframes & prototypes
live sketching